Corporate Information

Our Code of Business Conduct

Lotus places great importance on operating our business ethically, transparently, and in compliance with the laws and regulations.

Speak-Up Channel

A secure channel through which our colleagues, suppliers, and customers can safely and anonymously raise their concerns about any suspected non-compliance or malpractice as details below.

1. Protector Line: Our colleagues and partners can report any concerns, relating to any suspected non-compliance or malpractice including violation of law, Code of Business Conduct, fraud, violation of human rights, company’s rules or regulation, assault and sexual harassment, misconduct or giving benefits to partners, violation of competition law or conditions of Trade Competition Commission Thailand (TCCT), though call and email anonymously as follows:  
      - Free Tel.: 1800–019099
      - Email: Protectorline_TH@lotuss.com
      - Line: @protectorline
   
2. Lotus’s Hotline: Our customers are able to report any complaints relating to our products and services or concerns on any suspected non-compliance with our code of business conduct via Lotus’s Hotline 1430

Anti-Bribery and Fraud

Lotus is committed to maintaining the highest standards of ethics and integrity in the way we do business, especially practices relating to anti-bribery policy, anti-corruption policy and any misconduct.

In addition, to ensure our practices being transparent and in line with good governance and our Anti-Bribery Policy, Lotus has implemented Revolving Door Policy (employment of public or former public officials) in order to prevent potential conflict of interest, which can occur if there is no efficient control. Currently, Lotus has not engaged any public or former public official contradicting with relevant laws.

Gift & Entertainment Policy

Lotus understands that the giving and receiving of gifts and entertainment is a normal way of developing and maintaining business relationships. However, gifts and entertainment should be reasonably modest in nature and only ever an occasional activity. Lotus emphasizes the importance of this matter and encourages all colleagues to avoid giving and receiving of the gifts and entertainment that may be construed as bribes or would cause a conflict of interest or damage the reputation of the company at all time.

Competition Law Policy

Lotus does not reduce the level of competition by acting anti-competitively with our competitors or suppliers. Any behaviour that could infringe competition law or damage the reputation of the business is strictly prohibited. In addition, we work collaboratively and build great relationships with our Trading Partners in order to deliver the very best value for our customers.

Supplier’s Code of Conduct for Responsible Sourcing and Sustainability

Lotus’s, as part of the Chareon Pokpkhand Group, operates a retail business, and is committed to promoting responsible business conduct and fostering sustainability across all dimensions for all suppliers, communities, society, and the nation. Under this Code of Conduct, our goal is to promote responsible and sustainable sourcing throughout the value chain, including mitigating the risks of unethical activities and building positive relationships between suppliers and Lotus’s.